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Privacy Policy
Last updated: January 2025
1. Introduction
At Pikcel.ai, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered image enhancement platform.
By using Pikcel.ai, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our service.
2. Information We Collect
Personal Information
- Name and contact information (email address, phone number)
- Account credentials and profile information
- Billing and payment information
- Communication preferences and settings
Image Data
- Images you upload for processing
- Enhanced/edited images generated by our AI
- Processing parameters and preferences
- Usage patterns and processing history
Technical Information
- Device information and IP addresses
- Browser type and version
- Usage analytics and performance data
- Error logs and system diagnostics
3. How We Use Your Information
We use the collected information for the following purposes:
- Providing and maintaining our image enhancement services
- Processing your images using AI algorithms
- Managing your account and subscription
- Processing payments and billing
- Improving our AI models and service quality
- Providing customer support and technical assistance
- Sending service updates and important notifications
- Ensuring platform security and preventing fraud
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
- With your explicit consent
- To trusted service providers who assist in operating our platform
- To comply with legal obligations or court orders
- To protect our rights, property, or safety
- In connection with a business transfer or merger
All third-party service providers are contractually bound to maintain the confidentiality and security of your information.
5. Data Security
We implement comprehensive security measures to protect your information:
- Encryption of data in transit and at rest
- Secure cloud infrastructure with industry-standard protection
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Automatic deletion of processed images after specified periods
- Employee training on data protection practices
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention and Deletion
We retain your information only as long as necessary to provide our services:
- Account information: Retained while your account is active
- Processed images: Automatically deleted within 30 days
- Payment information: Retained as required by law
- Usage analytics: Anonymized after 12 months
You may request deletion of your account and associated data at any time through your account settings or by contacting us directly.
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access and review your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to processing of your information
- Request data portability
- Withdraw consent for data processing
To exercise these rights, please contact us using the information provided at the end of this policy.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
- Essential cookies for platform functionality
- Analytics cookies to understand usage patterns
- Preference cookies to remember your settings
- Security cookies to protect against fraud
You can control cookie settings through your browser preferences. Disabling certain cookies may affect platform functionality.
9. Third-Party Services
Our platform may integrate with third-party services for:
- Payment processing (Stripe, PayPal)
- Analytics and performance monitoring
- Customer support and communication
- Cloud storage and infrastructure
These services have their own privacy policies, and we encourage you to review them. We are not responsible for the practices of third-party services.
10. Children's Privacy
Pikcel.ai is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18.
If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws.
For users in the European Union, we rely on appropriate safeguards such as Standard Contractual Clauses to protect your data during international transfers.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our platform
Your continued use of Pikcel.ai after any changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Pikcel.ai
Email: [email protected]
Address: USA, Bolingbrook - 60440
For privacy-related inquiries, please include "Privacy Policy" in the subject line of your email.